Contents

Customer Services

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  • Step 1 Agree to Collection andUse of Personal Information (current step)
  • Step 2 Enter Details
  • Step 3 Complete Submissions

Collection and Use of Personal Information

1. Purpose
We collect personal information so that we can deal with customers' enquiries, suggestions, and other matters as efficiently and effectively as possible.

2. Types of personal information that we collect
- Mandatory Information
· Customer services at Customer Center: Name, telephone number, mobile phone number, email address, IP address
· Ordering Enquiries at Customer Center: Customer Information(Ordering organization, department, name of staff in charge, work telephone number, mobile phone number, email address), Provider Information(Department, name, relationship to customer, work telephone number, mobile phone number, email address, IP address)
· CSR Hotline: Name, telephone number, email address, gender title, IP address
- How we collect personal information: Entered on our website by customers

3. How we process your personal information and how long we retain it
We discard most personal information as soon as we have no further use for it. We retain the following information for three years for reasons given below.
- Items for retention: Name, telephone number, mobile phone number, email address
- Reason for retention: Records concerning the handling of consumer complaints or disputes
- Retention period: Three years

4. Consignment of handling of personal information
- Consignee: Shinsegae I&C
- Details of consignment: Website operations, data and system management

* Please note that you are free to refuse to give your personal information. If you do, you may not be able to access some or all of our services.
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